Website Operations Completion Times (SLA)

Website update requests are prioritized based on impact to the organization, alignment with PSJH website content strategy and Digital Experience goals, and when the update was requested. Requested implementation dates may need to be adjusted according to priority and team bandwidth.

  Request Type  Criteria Typical Completion Time
(business days)
Aligned with content
strategy, marketing and DeX goals 
Urgent updates
  • Incorrect information
  • Business-critical 
1-2 days (urgency confirmed with team)
Location updates
  • Website location pages
  • Google listings, Yext, etc.
  • Follows location content guidelines
3-5 days
New locations
  • Website location pages
  • New entry in Google, Yext, etc.
  • Follows location content guidelines
5-10 days depending on scope
Service content updates Follows service content guidelines 5-15 days depending on scope
New service Follows service content guidelines 5-15 days depending on scope
Document upload/replacement Website PDFs 3-5 days
Campaigns
  • Single page updates (2 days)
  • New pages (3 days)
  • Multiple pages in campaign and/or complex campaigns (up to 10 days)
2-10 days
Not aligned Content update/
new content
Not conversion-focused
or consumer facing
10-20 days depending on scope,
team bandwidth